Customer Service V.S. Tech Advancement

In my university's attempts to try to make new tech advancements it has failed in customer service. The irony is that this summer the university put in place serveral incitives to try to improve its customer service. The issue is "Online Registration". This year the institution decided to implement a way to add your student meal plan and book coupons online. A good plan in theory that turned out to be a disaster in reality. several students including myself were unable to eat from the dining hall on our first day of classesl because the university's online incitives did not work. We were then asked to go to the business office and register the old way by standing in lines. I personally hate lines and feel that my university has failed in terms of customer service when more than half the schools population is unable to eat or buy books. The lesson here always think of your customers first and always have a back up plan in place. Students will never be prepared for the "real world" when the immediate adults around are ill prepared and treat them like second class citizens.